Refund Policy

At PrimeHeadshots (brand name), operated by the company Atlantic Media, we strive to ensure your satisfaction with our AI-generated headshots. We understand that results can vary, and we are committed to working with you to achieve the best possible outcome.

1. Refund Eligibility

If you are not satisfied with the results of your AI headshots, you may be eligible for a refund. We review every request on a case-by-case basis to determine the fairness and validity of the claim.

• Full Refund: May be issued if the generation failed completely or the results are unusable due to technical errors on our part.
• Partial (50%) Refund: May be issued if the quality is lower than expected but still partially usable, or if guidelines were not fully followed during the upload process.

2. Timeframe

Refund requests must be made within 24 hours of your purchase. Requests made after this period may not be eligible for a refund.

3. How to Request a Refund

To request a refund, please contact our support team immediately at info@primeheadshots.com. Please include your order details, the email address used for purchase, and a brief explanation of why you are unsatisfied with the results.

4. Processing Time

Once your request is received, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your bank's processing times.

Prime Headshots is a brand of Atlantic Media.